TREX IPTV FAQ — Subscription, Devices, Setup, Resellers & Support

Question 1

What's included in a TREX IPTV subscription?

Accepted Answer

Full access to 53,000+ live channels, 184,000+ movies, and 36,000+ series in HD and 4K with full EPG support, delivered by the TREX IPTV Xserver. TREX TV runs on phones, tablets, Smart TVs, Android TV, Firestick, MAG, and IPTV-compatible devices.

Question 2

Do you offer a free trial?

Accepted Answer

Trial availability depends on stock. Message us on WhatsApp and we'll let you know if a short test is currently available.

Question 3

Can I use one subscription on multiple devices?

Accepted Answer

Each plan includes 1 active connection by default. You can use the line on any device, one at a time. Need more connections? Contact us for a multi-device plan.

Question 4

How long are TREX IPTV plans?

Accepted Answer

Plans range from 6 months (Starter), 1 year (Popular), to 2 years (Premium). Resellers can manage shorter durations from the activation panel.

Question 5

How long does activation take?

Accepted Answer

Most TREX TV subscriptions are activated by the TREX IPTV Xserver within 5-30 minutes after payment confirmation. The TREX team will message you with your credentials.

Question 6

Do I need a special internet connection?

Accepted Answer

A stable 10 Mbps line is enough for HD. For 4K streaming aim for 25 Mbps or more. Wi-Fi works but a wired connection delivers the smoothest playback.

Question 7

What is DNS setup and do I need it?

Accepted Answer

DNS setup is recommended for resellers who want their own domain — it avoids ISP-level blocks and routes your TREX IPTV Xserver behind a stable URL. Buy a domain, add it in your panel under My Services > My Host, copy the two nameservers, paste them at your registrar, and wait up to 48 hours for propagation.

Question 8

Is TREX IPTV compatible with my Smart TV?

Accepted Answer

Yes. TREX TV runs on Samsung, LG, Hisense, TCL, and other Smart TVs via apps like IPTV Smarters, NET IPTV, Smart IPTV, and SS IPTV — all pulling from the TREX IPTV Xserver.

Question 9

Does it work on Firestick / Fire TV?

Accepted Answer

Yes. Sideload the TREX IPTV APK or use TiviMate / IPTV Smarters from the Amazon App Store.

Question 10

Can I use TREX on iPhone or iPad?

Accepted Answer

Yes — install GSE Smart IPTV or IPTV Smarters Pro from the App Store, then add your M3U URL or Xtream Codes.

Question 11

Does TREX work on MAG boxes / Enigma2 receivers?

Accepted Answer

Yes. Send us your MAC address and the TREX IPTV Xserver will generate a MAC portal line for your MAG / Formuler / Dreambox device.

Question 12

Which app do you recommend?

Accepted Answer

TiviMate is the most popular Android TV / Firestick player thanks to its clean EPG and recording features. For phones we recommend IPTV Smarters Pro or XCIPTV.

Question 13

Where can I download the TREX IPTV app?

Accepted Answer

Go to /apps and tap Download APK to get the TREX TV app. If you need a different version (TiviMate, MAG portal, etc.), reach out and we'll send you the right link.

Question 14

Why am I getting buffering or freezing?

Accepted Answer

The TREX IPTV Xserver uses anti-freeze technology, but buffering can come from your ISP, router, or Wi-Fi distance. Try a wired connection, switch DNS, or contact support so we can run a quick diagnostic on your TREX TV stream.

Question 15

How do I become a TREX reseller?

Accepted Answer

Choose a credit pack (Starter 120, Pro 600, Elite 1200), contact us on WhatsApp, and we'll send you panel credentials. You can then activate, renew, and manage your customers and sub-resellers.

Question 16

Can I have sub-resellers?

Accepted Answer

Yes. The activation panel supports a sub-reseller hierarchy. You allocate credits to sub-resellers and they activate their own lines.

Question 17

Do credits expire?

Accepted Answer

Credits don't expire. You spend them whenever you activate or renew a line.

Question 18

What payment methods do you accept?

Accepted Answer

We accept bank transfer, USDT / crypto, PayPal (on request), Wise, and local methods on a per-region basis. Contact us before paying to confirm the best option.

Question 19

Do you offer refunds?

Accepted Answer

Because subscriptions are digital, we only refund if activation fails on our end and we can't resolve it. Trials and DNS setup fees are non-refundable.

Question 20

What are your support hours?

Accepted Answer

WhatsApp and Telegram support is available 24/7. Average response time is under 15 minutes.

Question 21

How do I request a missing channel or VOD?

Accepted Answer

Send your request via WhatsApp with the channel name, country, and a working URL if you have it. The TREX IPTV Xserver content team adds popular requests within a few days.

TREX IPTV FAQ — Subscription, Devices, Setup, Resellers & Support

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